top of page

Privacy Policy 

 

​Effective Date: 1st December 2024

 

At Mortgage Culture Pty Ltd. (mortgageculture.com.au), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, interact with our contact form, subscribe to our blog, or use our services. We comply with the Privacy Act 1988 and the Australian Privacy Principles (APPs).

 

By accessing or using our website, you agree to the practices described in this Privacy Policy.


1. Information We Collect

We collect both personal and non-personal information when you interact with our website.

 

Personal Information
When you use our contact form or subscribe to our blog, we collect the following personal information:

  • First Name

  • Last Name

  • Email Address

  • Phone Number

​

We only collect this information when you voluntarily provide it to us, typically for the purpose of responding to inquiries or sending blog updates.

 

Non-Personal Information
We also automatically collect certain non-personal information through the use of cookies and other tracking technologies, including:

  • IP address

  • Browser type and version

  • Device type (desktop/mobile)

  • Pages visited on our website

  • Time spent on the site

  • Referring URL (how you arrived at our website)
     

This information is used to analyse website performance, improve user experience, and manage our website.

​

2. How We Use Your Information

 

We use the information we collect for the following purposes:

​

  • To respond to your inquiries: If you contact us via the contact form, we use your personal information (e.g., name, email address, phone number) to respond to your request.

  • To send blog updates: If you subscribe to our blog, we will use your email address to send you blog posts, newsletters, or other relevant content.

  • To improve our website: We use non-personal data (such as analytics data) to enhance the user experience on our website and improve its functionality.

  • To display reviews: We use Google Reviews Pro, a third-party app, to display our Google Reviews on the website. This app may collect certain non-personal data, such as your IP address, for the purpose of displaying reviews from Google in a secure and optimized way.

​

3. Google Reviews Pro and Third-Party Services

​

We use Google Reviews Pro, a third-party application, to display Google reviews on our website. This service allows us to showcase customer reviews from Google in a structured and visually appealing format.

​

  • Data Collection by Google Reviews Pro: While we do not directly collect personal information via this app, Google Reviews Pro may collect non-personal information, such as IP addresses or device information, in order to provide the service.

  • Use of Google Data: Google Reviews Pro interacts with Google’s API and may display your reviews from Google. Any data or information that you have provided to Google (e.g., when leaving a review) is governed by Google's Privacy Policy.

​

By using our website, you agree to the collection and display of Google reviews via this third-party service. We are not responsible for the privacy practices of Google Reviews Pro or any other third-party apps that may be linked to or integrated into our website.

​

4. Cookies and Tracking Technologies

​

We use cookies and similar tracking technologies (e.g., Google Analytics) to collect information about how you use our website and to improve the user experience.

​

  • What Are Cookies?

    • Cookies are small files placed on your device when you visit a website. They allow the website to remember your preferences or actions over time.

​

  • Types of Cookies We Use:

    • Essential Cookies: These are necessary for the basic functioning of the website (e.g., to enable form submissions).

    • Analytics Cookies: These help us understand how users interact with our website (e.g., via Google Analytics).

    • Advertising Cookies: If applicable, we may use these for targeted advertising purposes.
       

You can manage cookie preferences through your browser settings. You can choose to disable cookies, but please note that this may affect your experience on our website.

​

5. How We Protect Your Information

 

We take the security of your personal information seriously and have implemented reasonable measures to protect it. These measures include:

​

  • Encryption: We use SSL encryption (Secure Socket Layer) to secure the transmission of your personal data on our website.

  • Secure Storage: Your data is stored in secure databases and protected against unauthorized access.

  • Access Control: Only authorized personnel have access to your personal information.

 

Despite these measures, no website can be completely secure, and we cannot guarantee the security of your data transmitted to us via the internet.

​

6. Sharing Your Information

​

We do not sell, rent, or trade your personal information to third parties. However, we may share your personal information in the following circumstances:

​

  • Service Providers: We may share your data with third-party service providers (e.g., email marketing platforms, analytics services) to assist in website operations or respond to your requests.

  • Legal Requirements: We may disclose your information if required by law or in response to valid legal requests (e.g., a subpoena or court order).

  • Google Reviews Pro: As mentioned, Google Reviews Pro is a third-party app that displays customer reviews. It may collect and process certain data in accordance with its own privacy policy.

​

7. Your Rights and Choices

​

You have the following rights regarding the personal information we collect:

  • Access and Correction: You have the right to request access to the personal information we hold about you and to request corrections if the data is inaccurate or incomplete.

  • Opt-Out of Communications: If you no longer wish to receive emails or blog updates, you can unsubscribe at any time by clicking the "unsubscribe" link in any marketing email we send.

  • Delete Your Data: If you would like us to delete your personal information, you can contact us directly, and we will process your request in accordance with applicable privacy laws.

​

8. Changes to This Privacy Policy

​

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we update our policy, we will post the revised version on this page and update the "Effective Date" at the top of the page.

​

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal data.

​

9. Contact Us

​

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your rights regarding your personal data, please contact us at:

bottom of page